Disclosure Statement

Nature and Scope of advice

Expert Mortgages limited can only provide advice to clients about the below mentioned financial products
and providers:

• Mortgages (Residential and Commercial ) & Business Lending

• Providers – ANZ, Westpac, BNZ, ASB, ASAP Finance Limited, Avanti Finance Cressida, DBR, First Mortgage Trust, Heartland Bank, Liberty Financial, NZCU, Pepper Money, RESIMAC, SBS Bank, SELECT, Southern Cross, Sovereign, The Co-operative Bank, TSB

Please note that we do not advise on any other financial products.

Commissions/Fees and/or Expenses

Expert Mortgages Limited is paid by the product providers it uses for the service it provides you, if you remain with the product for a minimum of 24-36 months. This period will depend on the product provider you choose as well as the financial product. We will be able to give you the specific timeframe when we provide the advice. The lender also pay us an ongoing commission for the duration of the period that you continue to use the insurance service or mortgage that based on our advice.

If we provide you advice and you decide not to proceed with the advice, after we have met you collected the information you provide, assessed the information against suitable products and made recommendations, we may charge you a fee for the work we have undertaken for you.

We do not charge for the first two hours work we do for client. Therefore, if clients do not proceed on the advice there will be no charge for the first two hours work that we undertake. There will be a per hour charge after the first two hours. The charge varies depending on the complexity of the work we have undertaken for our client.

If our client decides to refinance, or prematurely repay partially or in full, any of their existing lending, the lender might reserve the right ask us to repay the commission that they had paid us.

This could be charged at a flat rate or a sliding scale rate. In a sliding scale we repay less of the commission that was paid to us. This depends on the period that you continued with the mortgage. We will invoice you for the full amount that the lender requires us to repay.

Should the nature of the advice you seek, require you to pay us any other fees, we will inform you of them when we agree upon the scope of advice, This will be done before you sign our terms of engagement. We will also provide you more details of the fees before you agree to our terms and conditions of service.

We will provide you with more information about our fees/commissions before you decide to engage us.

We will continue the engagement only when we are satisfied that you understand our fee/commission structure and accept it.

Should we need to charge you a fee, you will be invoiced and will be given 30 days to make payment.

Conflict of Interest and incentives

To ensure there is no conflict of interest and we prioritise our clients’ interest we do the following: Inform clients about any actual or potential conflicts. This is done even if these conflicts have not influenced the opinions we have expressed or recommendations we may have given our client.

Inform our client if we become aware of a conflict of interest in providing them financial advice

We manage the situation to ensure that our client continues to get the appropriate financial advice that they seek. We discuss the conflict of interest with our client and our plan to manage it.

We maintain a register of conflicts of interest. This register is maintained and disclosure guidance provided to advisers as required. Where there is potential for a conflict of interest you can expect this to be properly and fully disclosed to you.

Dispute Resolution process

If our client is not satisfied with our financial advice service they can make a complaint by emailing the complaint to info@expertmortgages.co.nz or by calling: 021 202 1170. They can also write to us at: 3/11 Freeman Way, Manukau, Auckland

Our internal complaints management process is as below:

• Upon receipt of the complaint, We will contact our client by email to acknowledge receiving it.
• We will assess the complaint and inform our client in writing about how we intend to resolve it.
  We may need to contact our client to get further information about their complaint.
• We aim to resolve complaints within 10 working days of receiving them. If we can’t resolve the complaint within 10 working days of receiving it, we will contact our client within that time to let them know we need more time to consider their complaint.
• If we can’t resolve our client’s complaint, or if our client is not satisfied with the way we propose to resolve the compliant, our client can contact Financial Services Compliant Limited (FSCL).

FSCL provides a free, independent dispute resolution service that may help investigate or resolve complaints against financial service providers who also are members of their scheme

Clients can contact FSCL by emailing complaints@fscl.org.nz or by calling: 0800 347 257. They can also write to FSLC at: PO Box 5967, Wellington 6140.

Duty of Care

Anyone within our business giving advice is bound by and supports the duties set out in the Financial Markets Conduct Act 2013.
These duties are: –

• Meet the standards of competence, knowledge, and skill and the standards of ethical behaviour, conduct, and client care set out in the Code of Professional Conduct for Financial Advice Providers
• Give priority to your interests.
• Exercise care, diligence, and skill.

Contact Details

Phone – 021 20 21170

Email – info@expertmortgages.co.nz

Address – 3/11 Freeman Way, Manukau, Auckland